92co Privacy Policy

1Introduction

92co operates an online sports betting and gaming platform available at 92co.win. To run this platform properly and give every player a smooth, secure experience, we need to collect and process certain personal information. This Privacy Policy sets out exactly what that information is, why we need it and how we handle it responsibly.

This policy applies to all players registered on 92co, whether you access the platform through a browser, the mobile app or any other supported device. It should be read alongside our Terms and Conditions, which govern the wider use of the platform.

If you are a Pakistan-based player — which is our primary audience — please know that we approach data privacy with the same care regardless of where you are accessing from. All communications and data-related decisions are made with your interests in mind.

2Data We Collect

We collect personal data in a few different ways — information you give us directly, information generated automatically when you use the platform, and information we receive from third parties such as payment processors. Here is a breakdown of the main categories:

We do not collect sensitive personal data such as religious beliefs, political opinions or biometric identifiers unless specifically required by a legal verification process, in which case we will inform you clearly at the time of collection.

3How We Use Your Data

Every piece of data we collect has a specific purpose. We do not collect more than we need, and we do not use your data for anything outside the purposes listed here:

• Account Management: To create and maintain your 92co account, verify your identity, process login requests and keep your account details up to date.
• Payment Processing: To process PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and cards, and to send withdrawal payments to your verified account.
• Platform Delivery: To provide access to sports betting markets — including cricket, PSL, T20 internationals and football — as well as live casino, slots and bingo.
• Customer Support: To respond to your queries, resolve account issues and communicate important account-related updates.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, unauthorised account access, money laundering and abuse of bonus offers.
• Legal & Compliance: To maintain records as required for financial audit purposes and to comply with any applicable legal obligations.
• Platform Improvement: To analyse usage patterns in aggregate — not at an individual level — to improve the performance, design and features of the platform.
• Marketing (where consented): To send you promotions, bonus offers and updates about PSL seasons or special events — only if you have opted in to receive these.

4Legal Basis for Processing

We process your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contractual Necessity: Processing is required to fulfil our agreement with you — for example, processing your deposit so you can place bets, or verifying your identity before a withdrawal.
• Legitimate Interests: We may process your data where we have a genuine business reason to do so — for instance, fraud detection, platform security and improving our service — provided that your rights are not overridden by those interests.
• Legal Obligation: Where we are required by applicable law to retain or process certain data — for example, financial transaction records for audit and compliance purposes.
• Consent: For activities such as sending marketing communications or placing non-essential cookies on your device. You can withdraw your consent at any time.

5Sharing Your Data

92co does not sell your personal information. We share your data only where it is strictly necessary, and only with the categories of recipients listed below:

• Payment Processors: JazzCash, Easypaisa, Raast and bank partners receive the minimum financial data required to process your PKR transactions. They operate under their own privacy policies and data protection obligations.
• Identity Verification Providers: Where we are required to verify your identity before processing a withdrawal or completing account registration, we may share your identity documents with a trusted third-party verification service.
• Technology & Hosting Partners: Our platform infrastructure runs on secure hosting services. These providers have access to server data but are contractually prohibited from using it for any purpose other than providing the hosting service.
• Customer Support Tools: Our live chat and support ticketing systems may process your contact details and communication history. These tools are operated by reputable service providers under strict data processing agreements.
• Legal & Regulatory Bodies: If we are required to disclose information by law — for example, in response to a valid court order or regulatory request — we will comply while taking reasonable steps to protect your interests.

6Cookies & Tracking Technologies

92co uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here is what we use and why:

• Essential Cookies: These are necessary for the platform to function. They keep you logged in during a session, remember your language preference and maintain security tokens. The platform cannot work without these.
• Analytics Cookies: We use anonymised analytics to understand which parts of the platform are most used, where users drop off and how performance can be improved. No personally identifiable information is included in these reports.
• Preference Cookies: These remember your settings — such as odds format or preferred sport — so you do not have to reconfigure them every time you visit.

When you first visit 92co, you will be shown a cookie consent notice. You can accept all cookies, or choose to allow essential cookies only. You can also manage cookie preferences from the settings section of the platform at any time.

Please note that blocking certain cookies may affect the functionality of the platform. For example, disabling session cookies will prevent you from staying logged in between pages.

7Data Retention

We keep your personal data only for as long as it is needed for the purpose it was collected. The table below gives an overview of our general retention approach:

When data is no longer required, it is either permanently deleted from our systems or anonymised so that it can no longer be linked back to any individual player. We conduct regular internal reviews to make sure data is not retained beyond these timeframes.

8Security Measures

Keeping your data secure is a priority for us. 92co has implemented a range of technical and organisational measures to protect your personal information from unauthorised access, loss or misuse:

• TLS/SSL Encryption: All data transmitted between your device and our servers is encrypted in transit. This includes login credentials, payment data and all account-related communications.
• Password Hashing: Your password is never stored in plain text. It is processed through a one-way cryptographic hash, meaning even our team cannot see your original password.
• Access Controls: Internal access to personal data is restricted on a need-to-know basis. Staff members can only access the data relevant to their specific role.
• Two-Factor Verification: Account security features are available for players who want an additional layer of protection on their login.
• Regular Security Reviews: Our platform undergoes periodic security assessments to identify and address potential vulnerabilities before they can be exploited.
• Incident Response: In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to contain and investigate the incident.

9Your Rights Over Your Data

As a registered player, you have specific rights regarding your personal data. Here is what you are entitled to:

• Right to Access: You can request a copy of the personal data we hold about you. We will provide this in a clear format within a reasonable timeframe.
• Right to Correction: If any of your personal data is inaccurate or incomplete, you have the right to ask us to correct it. You can update many details directly from your account settings page.
• Right to Deletion: You may request that we delete your personal data. We will act on this where there is no legal or contractual obligation that requires us to retain it. Note that some data — such as financial transaction records — may need to be kept for a set period regardless of a deletion request.
• Right to Restrict Processing: In certain circumstances, you can ask us to limit how we use your data while a query or objection is being resolved.
• Right to Data Portability: You can request your data in a machine-readable format if you wish to move it to another service.
• Right to Object: You have the right to object to processing of your data where we rely on legitimate interests as the legal basis — particularly in relation to direct marketing.
• Right to Withdraw Consent: Where we process your data based on your consent — such as for marketing communications — you can withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing that took place before withdrawal.

To exercise any of these rights, please contact our support team. We aim to respond to all data rights requests within 30 days. In some cases, we may need to verify your identity before acting on a request, to ensure we are dealing with the correct account holder.

10Children's Privacy

We take under-age gambling very seriously. Our registration process includes an age confirmation step, and we may request identity documents to verify a player's age before allowing withdrawals. If an account is found to belong to a person under 18, it will be suspended immediately and any balance held will be dealt with in accordance with our Terms and Conditions.

11Marketing Communications

We would love to keep you updated about new features, seasonal promotions — particularly around PSL and T20 internationals — and special bonus offers. However, we will only send you marketing messages if you have actively opted in to receive them.

Marketing communications from 92co may include:

• Bonus and promotion alerts relevant to your betting preferences.
• PSL season previews, cricket match previews and special event betting offers.
• Platform updates such as new sports markets, app releases or feature launches.
• Responsible gaming reminders and account management tips.

You can opt out of marketing communications at any time by updating your notification preferences from your account settings, or by contacting our support team directly. Opting out will not affect transactional communications — we will still send you essential messages related to your account, deposits, withdrawals and security alerts.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the way we operate, the data we collect or applicable legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes — particularly those that affect how your data is used or your rights as a player — we will make a reasonable effort to notify you directly via in-app notification or to the email address registered on your account. We encourage you to review this policy periodically so you are always aware of the current practices.

Your continued use of the 92co platform after any changes are published constitutes your acceptance of the updated Privacy Policy. If you have concerns about a specific change, you are welcome to contact our support team for clarification before continuing to use the platform.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please reach out to the 92co support team. We take all privacy-related queries seriously and will respond as promptly as possible.